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Housekeeping Management, by Matt A. Casado
Download Housekeeping Management, by Matt A. Casado
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The second edition of Housekeeping Management is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations.
The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book will also incorporate new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
- Sales Rank: #728361 in Books
- Published on: 2011-10-04
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x .90" w x 7.40" l, 1.40 pounds
- Binding: Hardcover
- 288 pages
From the Back Cover
An Invaluable Text to Prepare Tomorrow's Executive Housekeepers for Today's Hospitality Industry As downsizing practices in the hospitality industry usher in leaner management and fewer operational levels, the role of executive housekeeper is undergoing a dramatic change. Today, the ideal executive housekeeper must be prepared to be a first-line manager--capable of running a housekeeping department with little or no intervention from upper management. Housekeeping Management offers future industry professionals the tools they need to be competitive in this new era--the skills to manage resources, administer assets, and manage all of the technical operations of a busy housekeeping department. Using case studies culled from the author's extensive experience in the hospitality industry, it demonstrates clearly how theoretical concepts apply to real-life situations. Illustrated with numerous photos and charts, this practical, easy-to-read text:
* Covers management concepts and responsibilities
* Details structural planning for large properties, including models for staffing patterns
* Examines inventory and equipment management, characteristics of materials and supplies, linen and laundry room management, and cleaning functions
* Discusses personnel administration, including employee motivation, turnover, satisfaction, absenteeism, and cultural diversity issues
* Focuses on productivity and cost control, risk management, topical environmental issues, and hotel safety and security
Ideal for two-year or four-year programs, Housekeeping Management is an invaluable resource to help tomorrow's executive housekeepers acquire the proficiency in management and administration they'll need to succeed in the hospitality industry.
About the Author
MATT A. CASADO, EdD, is Professor in the School of Hotel and Restaurant Management at Northern Arizona University in Flagstaff, Arizona. He is the author of the Food and Beverage Service Manual and Conversational Spanish for Hospitality Managers and Supervisors, both published by Wiley.
Most helpful customer reviews
5 of 5 people found the following review helpful.
Easy to use and full of good advises and ideas
By K. Desku
This is excellent book for someone who is looking to start a career in HSKP Mgt.no matter if they have any experience or idea of what HSKP is or what it is about. Explanations are brief with lots of good details and straight to the point. I most surely recommend this book to any one who is looking to learn something new or if you are looking to refresh and keep up to date your current knowledge and experties.
3 of 3 people found the following review helpful.
Housekeeping
By Shelby Nelson
This book is in great conditions! If you are going into hospitality and want to do housekeeping get this book!!
1 of 1 people found the following review helpful.
The best Housekeeping Management book that there is
By Konstantina
The best Housekeeping Management book that there is!!!There are good examples, clear explanations of procedures and a lot of exercises for practice.I would recommend it to everybody that is interested in hospitality management.The book arrived on time, packaged well and brand new.
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